Go to Boswell Seminars for practice management seminar information
Go to Boswell Presentations for dental practice management seminar information

Mystery Patient Process
... for dental and medical practices, hospitals and healthcare organizations

This is a truly unique consulting service that provides you with real-world information about your facility and provides specific suggestions to fine-tune your image. The process starts with a "mystery patient" visiting your office. This patient experiences your practice or facility in the same manner as any new patient. Preliminary calls are made to your office to evaluate the ability of the office to effectively position and promote your group. The appointing process is also evaluated. The "patient" proceeds through the actual appointment and appointment closure. A detailed evaluation and grading system is used in each consulting session. This results in an explicit report of the mystery patient's experiences in your facility.

The perspective offered in the report is based on the facts related to the patient appointment and patient perception of those facts. This point of view is based on extensive research we conduct with patients in our patient focus groups. Understanding the prevailing attitudes of patients is a most important part of this process.

Following the patient visit and report completion, the client may opt for one of the following:

• Consultation with administrators to discuss outcomes and suggestions
• Team meeting with doctor(s) and staff
• Seminar or workshop with team

To learn more

This process is truly unique. It is custom designed for the specific interests and goals of the client organization. To obtain more information on this service, you may call or email your request to us. To discuss your specific needs and goals, please contact Suzanne Boswell and provide us with information on your group. We will then be pleased to provide you with a client-specific fee quote.