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PRACTICE MANAGEMENT ARTICLES
BY SUZANNE BOSWELL
Suzanne won 2 awards from the
American Society of Business Publication Editors
for her practice management columns.
Patient Perceptions
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What patients really think and how they feel about financial discussions with their healthcare providers:
The Forbidden Topic: Money
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Marketing
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Before you spend on external marketing take a look at the service you provide:
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Impression Management
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Office Manners: What all team members need to know about the impact of their manners! Minding our Manners
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Communications
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How are your conversations between patients and team members? Can We Talk?!
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Teams and Team Building
Impression Management and Practice Image
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How your office presents itself weighs large in the patient's mind. Image Management
Measuring Patient Satisfaction
Managing Patient Anxiety: The Iatrosedative Process
by Dr. Nathan Friedman
A very special paper ALL clinicians would benefit by reading.
The topic: How to manage and treat patients who have high degrees of anxiety and fear. This is a remarkable piece of work that is no longer in print. Dr. Friedman gave Suzanne Boswell his personal approval to transcribe this 4-page paper and to make it available to all dental professionals for the benefit of their practices and their patients. This is the only authorized presentation of this paper - with authorization provided directly by Dr. Friedman to Suzanne Boswell.
I thank Dr. Friedman for his generosity of spirit and his willingness to freely share this information with me and with his colleagues. He is one of the most remarkable human beings I have ever met. - Suzanne Boswell
INTERDISCIPLINARY READING
You may have attended a presentation where Suzanne addressed issues of Interdisciplinary Treatment. These are the articles mentioned in her program.
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:"My Patients Won't" by Frank Spear, D.D.S., M.S.D, Advanced Esthetic and Interdisciplinary Dentistry, Volume II: Issue 3
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The Interdisciplinary Referral by John D. West, DDS, MSD, Dentistry Today, November, 2002
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"Inheriting the Unhappy Patient: An Interdisciplinary Case Report", by Vincent G. Kokich, D.D.S., M.S.D., David P. Mathews, D.D.S., Frank Spear, D.D.S., M.S.D., Advanced Esthetic and Interdisciplinary Dentistry, Volume I: Issue 3
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"Interdisciplinary Treatment Planning: Why is this not the standard of care?" by Robert Winter, DDS, JERD, Vol 19, Number 5, 2007
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"The Exciting World of Interdisciplinary Treatment", by Ralph O'Connor, DDS, International Journal of Periodontics and Restorative Dentistry, Vol 20, #4, 2000 Pages 334-335 (Publisher: Quintessence)
These last 2 articles are not accessible online. Please reference the publisher, journal, or author for additional information.
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