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Seminars for the Healthcare Professions
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Linda Dunahoo, Executive Director, Texas Association for Healthcare Financial Administration:
"Your audience rated the session excellent, a 4.7 on a 5 point scale, the highest rated presentation of the entire conference!"
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Below are brief descriptions of programs.
At your request we will email detailed descriptions to you!
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Title / Topic
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Length
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Suitable for
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Program description
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Managing Maalox Moments
Assertively and Confidently
Topic: Teaches how to communicate confidently with patients and teammates
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3 hrs
Boswell OR
Boswell & Corcoran
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6 hrs
Boswell & Corcoran
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All team members
All types of meetings
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This session provides builds skills for communicating confidently and assertively in challenging situations. Team members will feel greater self confidence and will earn respect in communications with patients and each other. Role plays and exercises provide opportunities to practice new skills.
Full day session digs into why we may not be confident communicating and how to overcome the roadblocks. There is also more group/team work and real-world practice in role plays.
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The Cohesive Team
Topic: Addresses what it takes to develop a strong team and provides steps to take.
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3 hrs
Boswell
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6 hrs
Boswell & Corcoran
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All-team attendance
All types of meetings
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A high energy, interactive session focusing on how to build a cohesive team. Audience also learns what can cause a team to break down and what factors help to increase patient or customer confidence.
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Overcoming the 5 Dysfunctions of a Team
Topic: Addresses the 5 roadblocks that hamper most teams and how to overcome/manage them.
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3 hrs
Boswell OR Boswell & Corcoran
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6 hrs
Boswell & Corcoran
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All-team attendance
Study clubs or small groups
Conventions: best for limited, registered attendance
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This program is based on the best-selling book, The Five Dysfunctions of a Team by Patrick Lencioni. The half day version covers the overall concept and includes team work based on foundational issues.
In the full day workshop the team investigates its strengths and weaknesses and develops a plan for building a stronger team.
This is a very interactive program. Ideally all members of a team attend and are ready to work. This topic is highly suitable for all teams.
The full-day version is workshop format and should be limited to no more than 175 participants.
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THE RETREAT:
Overcoming and Managing the 5 Dysfunctions of a Team
Topic: This is a 1.5-2 day retreat that investigates in depth the issues of the program above. Participants complete diagnostic instruments to determine strengths and weaknesses of the teams. Two facilitators assist in processing the information and strengthening the teams for the future.
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1-2 days
Boswell & Corcoran
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All-team attendance
Small group made up of teams
Limited attendance:
Minimum:
1 entire team
Maximum:
6 teams or 50 people
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THE RETREAT version of the 5 Dysfunctions program can make a huge difference in team relations and team productivity. The retreat may be structured as 1.5 days or 2 days (9-12 classroom hours).
Conducted by Boswell and Corcoran, teams have the opportunity to do meaningful work in their groups and get personal input and feedback from both facilitators. Because of the nature of this special retreat, group size must be limited.
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Your Mystery Patients:
How to Gain & Retain Patients
in Challenging Times
Topic: Understand patient perceptions, preferences & customer service
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3 or 6 hrs
Boswell
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All team members
All types of meetings
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Based on Suzanne's original patient research, this session provides insight into patient preferences and customer service. An eye-opener and a MUST for every team member.
The half day version is basic and raises awareness. The full day version covers a wider range of topics and includes development of a team plan.
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Developing the Dream Team: Understanding Behavioral Styles
Topic: Identifies each persons personal style and teaches how the concept applies to the team and to patient issues.
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3 or 6 hrs
Boswell
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All-team attendance
Study clubs or small groups
Conventions: best for limited, registered attendance
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This is an interactive, powerful workshop with long-term impact. This program helps your group understand how to effectively communicate with others. Team mates learn more about each other.
Doctors learn how to modify case presentation for different style patients. Suzanne is a nationally certified trainer of this topic and has presented this throughout US, Canada and Europe. Eye-opening and fun, this program consistently earns top marks.
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