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Dental Seminar Brochure
Click here to see a 2-page seminar topic brochure.
This brochure is printer-friendly and is ideal for
sharing in committee meetings and in small group discussions.
Below are brief descriptions of programs.
At your request we will email detailed descriptions to you!
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Title / Topic
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Managing Maalox Moments Assertively and Confidently
Teaches how to communicate confidently with team mates and consumers.
This session provides builds skills for communicating confidently and assertively in challenging situations. Team members will feel greater self confidence and will earn respect in communications with patients and each other. Role plays and exercises provide opportunities to practice new skills.
Full day session digs into why we may not be confident communicating and how to overcome the roadblocks. There is also more group/team work and real-world practice in role plays.
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3 hrs
Boswell OR
Boswell & Corcoran
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6 hrs
Boswell & Corcoran
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All team members
All types of meetings
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The Cohesive Team
Addresses what it takes to develop a strong team and offers steps to take toward that goal.
A high energy, interactive session focusing on how to build a cohesive team. Audience learns what can cause a team to break down and what factors help to increase patient or customer confidence.
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View information and/or buy this book on Amazon
3 hrs
Boswell
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6 hrs
Boswell & Corcoran
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All-team attendance
All types of meetings
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Overcoming the 5 Dysfunctions of a Team
Addresses the 5 roadblocks that hamper most teams and how to overcome/manage them.
This program is based on the best-selling book, The Five Dysfunctions of a Team by Lencioni. The half day version covers the overall concept and includes team work based on foundational issues.
In the full day workshop the team also investigates its strengths and weaknesses and develops a plan for building a stronger team.
This is a very interactive program. Ideally all members of a team attend and are ready to work. This topic is highly suitable for all teams. The full-day version is workshop format and should be limited to no more than 175 participants.
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3 hrs
Boswell OR Boswell & Corcoran
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6 hrs
Boswell & Corcoran
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All-team attendance
In-house programs or small groups
Conventions: best for limited, registered attendance
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THE RETREAT: Overcoming and Managing the 5 Dysfunctions of a Team
This is a 1.5-2 day retreat that investigates in depth the issues of the program above. Participants complete diagnostic instruments to determine strengths and weaknesses of the teams. Two facilitators assist in processing the information and consulting with teams.
THE RETREAT version of the 5 Dysfunctions program can make a huge difference in team relations and team productivity. The retreat may be structured as 1.5 days or 2 days (9-12 classroom hours).
Conducted by Boswell and Corcoran, teams have the opportunity to do meaningful work in their groups and get personal input and feedback from both facilitators. Due to the nature of this special retreat, group size must be limited.
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1-2 days
Boswell & Corcoran
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All-team attendance
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Limited attendance:
Minimum:
1 entire team
Maximum:
6 teams or 50 people
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Your Mystery Patients: How to Gain & Retain Patients in Challenging Times
Understand patient perceptions, preferences & customer service
Based on Suzannes original patient research, this session provides insight into patient preferences and customer service. An eye-opener and a MUST for every team member.
The half day version is introductory and raises awareness of how patients think and how they view the dental practice. The full day version covers a wider range of topics, goes into greater depth and includes interactive team work.
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3 or 6 hrs
Boswell
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All team members
All types of meetings
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Investigating Interdisciplinary Issues
Explains the differences between interdisciplinary and multidisciplinary issues and what it takes to develop an effective interdisciplinary team.
This is a terrific, cutting-edge half-day workshop for small groups of doctors and treatment coordinators - ideal for groups that are focused on fine-tuning communication among general dentists, specialists and patients. The goal of the meeting is to increase understanding of the benefits of the Interdisciplinary approach to care, especially in comprehensive cases.
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3 or 6 hrs
Boswell
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Doctors & treatment coordinators - Not suitable for team attendance
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For study clubs
or very small groups
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Developing the Dental Dream Team: Understanding Behavioral Styles
Identifies each persons personal style and teaches how the concept applies to the team and to consumer issues.
This is an interactive, powerful workshop with long-term impact. This program helps your group understand how to effectively communicate with others. Team mates learn how to relate more effectively with each other and with consumers. Suzanne is a nationally certified trainer of this topic and has presented this throughout US, Canada and Europe. Eye-opening and fun, this program consistently earns top marks.
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3 or 6 hrs
Boswell
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All-team attendance
Best for small groups
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Conventions: best for limited, registered attendance
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The Power of Positive Self Presentation
First impressions relating to appearance and body language
Fun, practical insights with lots of humor and participation. A back-to-basics program that helps new hires and jaded team members take a look at themselves through others' eyes. A very significant topic for people who deal with the public.
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3 hrs
Boswell
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All team members
All types of meetings
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Minding Our Manners
Participants revisit courtesy and consider its powerful impact on customers.
This session addresses guidelines of manners. Includes information that influences customer loyalty and referrals. Helps team members understand how to communicate poise and confidence with customers. A vital subject for those who communicate directly with the public.
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3 hrs
Boswell
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All team members
All types of meetings
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Measuring Patient Satisfaction
How to conduct practical, inexpensive in-house surveys and how to conduct your own focus groups.
This session investigates the importance of measuring patient satisfaction through surveys and focus groups. Attendees learn to develop and conduct their own highly-cost effective in-house surveys. They will learn to conduct focus groups with patients to measure patient satisfaction. This is a practical how-to session.
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3 hrs
Boswell
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Doctors & administrators only - Not suitable for team attendance
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Conventions: best for limited, registered attendance
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