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Seminars: Business

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Suzanne Boswell provides top caliber keynotes and seminars to business organizations internationally.  Topics include: customer service, consumer relations, impression management, communication skills, body language, interpersonal skills, telephone communications, etiquette, business protocol, behavioral styles, and how to strengthen speaking skills. 

Suzanne consistently earns top marks from meeting planners and audiences alike.  She teaches skills, provides motivating insights and entertains audiences all at the same time.  Over 60% of her presentations are for repeat clients. 

Here are some of her most popular presentations.  Please contact us directly for more information or to discuss a custom program for your group!

Seminars with a Difference

  • Teambuilding
  • Customer Service
  • Communications
  • Impression Management
  • Relationship Management
  • Behavioral Styles
  • Public Speaking

     NEW!
"Managing (and Overcoming) 5 Dysfunctions of a Team"
(half day to 2-day retreat)
 The difference: Based on the ground-breaking, best-selling business book, The Five Dysfunctions of a Team  (by Patrick Lencioni), Suzanne will help your team investigate the 5 most common problems evidenced in teams nationally.  Your team will complete instruments that uncover the areas of weakness in your group. Together you will work toward becoming a more cohesive group that functions on a higher level and faces challenges with confidence. 

The full day and 2-day retreat are presented by Suzanne Boswell with Dr. Jean Corcoran, a licensed clinical psychologist and assistant professor of psychology at Virginia Commonwealth University.

NOTE: The 2-day retreat on this topic also includes content from 2 other programs:  "Understanding  Behavioral Styles" and "Managing Maalox Moments" programs listed immediately below.

  • The model of a functional team including discussion of: Trust, Conflict, Commitment, Accountability, Attention to Results
  • The foundation of team trust - how to develop it and what happens if it's not strong
  • Peer-to-Peer accountability and how it works on a strong team
  • How to manage conflict in a way that helps the team meet goals
  • How to communicate assertively and with confidence

"Understanding Behavioral Styles: How to Connect with Clients, Customers, Family, Friends and Foes!"
(half day to 2 day retreat)
The difference: Suzanne is a nationally certified behavioral styles trainer and consultant. She is author of the book, "Developing the Dream Team: Understanding Behavioral Styles". In the seminar each participant completes a self-perception instrument. Program results in greater team cohesion, productivity and confidence in interpersonal transactions.

  • The 4 behavioral styles and how to recognize them
  • Determining your own behavioral style (all participants complete an evaluation instrument)
  • Style and the organizational profile - how the team interacts
  • Recognizing the style of others
  • Productivity and style - developing team synergy 

"Managing Maalox Moments: Communicating Assertively and with Confidence"
 (half day/3 hours conducted by Suzanne Boswell)
(full day/7 hours to 2-day retreat conducted by Suzanne Boswell with Dr. Jean Corcoran)
The difference: This program has been developed in cooperation with Dr. Jean L. Corcoran, licensed as a Clinical Psychologist and Assistant Professor in the Psychology Department at Virginia Commonwealth University , Richmond, VA.  The full day version of the seminar may be contracted to include presentation by Suzanne Boswell and Dr. Corcoran together.

  • How to become more assertive in challenging situations
  • How to deal with different styles of difficult people
  • How to communicate fairly and with confidence
  • How to defuse anger in others and still get your point across
"Unmasking Your Mystery Customer"
(half day to full day)
The difference: Suzanne is a "Mystery Customer" for business and healthcare.  Author of "The Mystery Patient's Guide to Gaining and Retaining Patients" and "Tele-Talk: Lifeline to Your Customers" she takes the customer's perspective in this program and provides key insights for excellent customer service.  
  • The power of staff to positively influence customers
  • Telephone communication and the impact of its first impression on customers
  • Face-to-face customer communication: how self-presentation affects customer loyalty
  • Policies and how customers view them
  • Do's and Don'ts of customer communication
  • Top Tips on how to develop loyalty with customers

"The Cohesive Team: Effectively Working and Playing Together"
(half day / 3 hours)
The difference:  Teams work together experientially to build greater cohesion and team trust. In a unique twist, at the end of the workshop they participate in a game show and must work toward utilizing and exhibiting the skills learned.

Teams leave this session with greater appreciation of,and value for the group and with a mission to more cohesively meet goals.

  • Team cohesion and the successful business
  • How team cohesion influences customers and clients
  • The marks of a cohesive team
  • How to build team cohesion

"What Do You Say Before You Say Hello?"
(45 minutes to half day)
The difference: Suzanne is author of "Suiting the Customer" (Prentice Hall, 1993).  She was a fashion designer, image consultant and has taught fashion merchandising.  Along with extensive experience in the garment industry, Suzanne is a certified trainer of Professional Protocol and brings the two concepts together in this seminar.

  • The language of clothing - the impact that appearance has on others
  • The 5 clothing communicators and how they speak for or against you
  • How to build the effective wardrobe to increase confidence and strengthen presence

"The Power of Positive Self-Presentation"
(90 minutes to half day)
The difference: Suzanne is a nationally certified trainer in Professional Protocol and has taught protocol concepts since 1985 .

  • Non-verbal communication - how to use the power of the unspoken language
  • How to build rapport in a non-manipulative manner
  • The first 5 minutes - how to present yourself with confidence and poise

"Speak Out with Clout"
(half day to 2 day retreat)

  • How to overcome the fear of public speaking
  • How to plan and present so audiences listen and remember
  • The 3 "musts" of an effective presentation

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SUZANNE BOSWELL PRESENTATIONS
RALEIGH , NC
PHONE: (919) 845-4189      FAX: (919) 845-4188
E-MAIL: SUZANNE@BOSWELLPRESENTATIONS.COM

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