PRACTICE MANAGEMENT SEMINARS WITH A DIFFERENCE: Each of the following programs has a different approach than your group has probably experienced before. It is the differences that make these programs meaningful and result in a long-lasting impact on healthcare teams.

"The Mystery Patient: How to Gain & Retain Patients in Challenging Times"
(half day or full day)

The difference: This seminar is based on our patient research and Suzanne Boswell's mystery patient visits to hospitals and healthcare facilities. Constantly changing program with latest information from current focus groups.

• Societal trends that influence patients and can help the organization get and keep patients.
• The 3 phases of patient decision-making
• Why patients leave a healthcare group and why they stay
• The enormous power staff has in positively influencing patients
• The 3 unspoken questions patients want you to answer
• What it takes to secure your patient's loyalty

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    NEW!
"Managing (and Overcoming) 5 Dysfunctions of a Team"
(half day to 2-day retreat)
The difference: Based on the ground-breaking, best-selling business book, The Five Dysfunctions of a Team  (by Patrick Lencioni), Suzanne will help your team investigate the 5 most common problems evidenced in teams nationally.  Your team will complete instruments that uncover the areas of weakness in your group. Together you will work toward becoming a more cohesive group that functions on a higher level and faces challenges with confidence. 

"Building the Healthcare Dream Team: Understanding Behavioral Styles"
(workshop: half or full day)

• The 4 behavioral styles and how to recognize them
• Determining your own behavioral style (all participants complete evaluation instruments)
• Style and the practice profile - how the team interacts
• Recognizing patient style - connecting with patients based on behavioral style
• Productivity and style - developing team synergy for the benefit of patient and organization

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"What Do You Say Before You Say Hello?"
(45 minutes to half day)

• The language of clothing - the impact that uniforms, apparel and grooming have on others
• The 5 clothing communicators and how they speak for or against you
• How apparel and grooming influence patient perceptions of cleanliness, quality efficiency and professionalism

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"The Power of Positive Self-Presentation"
(45 minutes to half day)wqe

Includes the elements of session above plus ...

• Non-verbal communication - how to use the power of the unspoken language
• How to build rapport in a non-manipulative manner
• Communication styles and patient compliance
• How to instill confidence in patients, communicate credibility and positively influence outcomes

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